Terms of service

These terms apply to use of https://alabasterlighting.shop and purchases from Tianguang Alabaster Lighting. The store is operated by TianGuang Cross-border E-commerce Limited (天光跨境電子商務有限公司).

Orders and Product Information

We try to present product details, dimensions, materials and finishes clearly. Natural stone varies by piece, so alabaster veining, color depth and translucency may differ from photos. Please confirm size, mounting conditions and bulb compatibility before ordering.

Custom Requests

Custom dimensions, finishes, project quantities or special wiring requests must be confirmed in writing. Deposits, production timelines and cancellation limits may differ from standard orders.

Pricing, Payment and Taxes

Prices are shown in the store currency at checkout. Taxes, duties, remote delivery fees or optional shipping upgrades may apply depending on the destination and order details.

Installation and Safety

Lighting should be installed by a qualified electrician according to local codes. We are not responsible for damage caused by unsafe installation, incompatible bulbs, modified wiring or unsuitable locations.

Returns and Warranty

Returns, refunds and warranty service are handled under the policies published on this site. If a product page has specific terms, those product-specific terms also apply.

Customer support: wuzhennan0417@gmail.com