Privacy policy
Last updated: June 25, 2026
Tianguang Alabaster Lighting is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit alabasterlighting.shop, contact us, place an order, request customization, or use our related services.
Information We Collect
We may collect contact details, billing and shipping information, order details, payment confirmation information, account details, customer service messages, device information, usage information, and cookie or similar technology data.
How We Use Information
We use personal information to process orders, arrange shipping, provide customer support, handle returns and warranty requests, prevent fraud, improve our website, communicate with you, comply with legal obligations, and send marketing messages where permitted by law.
Sharing Information
We may share personal information with Shopify, payment processors, shipping and fulfillment partners, analytics providers, customer support tools, professional advisers, legal authorities where required, and other service providers that help us operate the store. These parties may process information in locations outside your country or region.
Cookies and Advertising
We use cookies and similar technologies to operate the website, remember preferences, understand site usage, measure marketing performance, and improve shopping experiences. You can control cookies through your browser settings and any privacy tools available on our website.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also opt out of certain marketing communications. To exercise these rights, contact us using the details below.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information. We retain information only as long as needed for the purposes described in this policy, including order records, customer service, legal, tax, accounting, fraud-prevention, and dispute-resolution requirements.
International Transfers
Because we use Shopify and international service providers, personal information may be processed in countries or regions outside your place of residence. Where required, we rely on appropriate transfer mechanisms and service-provider commitments.
Children
Our services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date where appropriate.
Contact
For privacy questions or requests, email support@tianguanglight.com or message us by WhatsApp / phone at +86 178 8690 2225.
Legal operator and registered address: TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No.20 Hing Yip Street, Kwun Tong, Hong Kong.
Operations, fulfillment, quality check, and approved return contact address in Guangdong: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China. Please contact us before sending any return.