Shipping policy

This Shipping Policy explains shipping coverage, preparation time, transit time, tracking and delivery limitations before purchase.

Shipping Coverage

We currently ship eligible online orders to the contiguous United States only, meaning the 48 states. We do not currently ship online checkout orders to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories or international addresses unless a written arrangement is confirmed with customer support before shipment.

Free Standard Shipping

Standard door-to-door shipping is free for eligible orders shipped to the contiguous 48 U.S. states. No minimum order value is required unless a product page or written quote says otherwise.

Order Preparation Time

  • Standard in-stock items: usually about 1 week before shipment.
  • Custom or made-to-order items: usually about 3 to 4 weeks before shipment, depending on complexity and confirmation details.
  • Custom requests: contact us before ordering if size, finish, color temperature, mounting, cord length or project requirements matter for your order.

Transit Time After Dispatch

Our default method is tracked sea freight with door-to-door delivery. Estimated delivery after dispatch is usually about 3 to 4 weeks. Delivery estimates are not guaranteed and may vary due to product size, carrier operations, weather, customs, port conditions, peak seasons or other factors outside our control.

Expedited Air Freight

Paid expedited air freight may be available by request. If approved, we will provide the additional cost before confirming the upgrade. The customer is responsible for the difference between air freight and standard sea freight.

Tracking and Delivery

When tracking is available, we provide tracking or delivery information by email or through Shopify. Large, fragile or project orders may require delivery appointments, signature, freight handoff or local carrier coordination.

Damage or Delivery Issues

If an order arrives damaged, contact us within 48 hours of delivery with clear photos or videos of the product, packaging, label and issue. After review, we may offer replacement parts, a replacement product, repair support, a partial refund or a full refund where applicable.

Shipping questions: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225